I ordered 4 pairs of shoes online. I received 3, 1 if which was damaged.
A few days later I called to complaint about the missing shoe and the damaged shoe. They tell me nothing they can do about the damaged shoe, but will pay me back for the undelivered shoe and that they knew already as the stock had actually run out and the return was already in process.
The transaction went through today, I received payment for all 4 shoes…
So basically I got 2 shoes plus a damaged shoe for free
If the seller has enough capital for a customer service phone line, you have no ethical duty to let them know about two pairs of shoes.
The manufacturing cost of two pairs is negligible - there’s no way it can meaningfully affect them at all. Whereas an extra 4 pairs worth of retail price could meaningfully affect you. Even if you only spend it on yourself, you create more happiness in the world by not saying anything.
If you feel guilty or really don’t need the money, you can always treat a loved one, spend it on fair trade or independently made shoes or clothes, or find an anti-sweat-shop group to donate to.
Spot on. If its some individual on Etsy having a go, do the right thing. If its an international corporation fuck em. They can misplace thousands before they even notice.