

I think the rationalization of shitty behavior is key. Everyone is the hero of their own story, and there is no end to the mental gymnastics or cognitive dissonance people will go through to remain the hero.
It’s almost Occam’s Razor. It’s easier to believe someone is a selfish hypocrite than some kind of moral-less grifter.
That’s not to say there aren’t grifters, just that the vast majority have drunk the kool-aid and keep drinking it because of a warped sunk-cost fallacy scenario. If I stop drinking, I have to admit I was bad and wrong, so I double down and stay the good guy.
Not sure why we’re surprised. And even then, it took a while for the “good” OSes to get good. Windows 7 is remembered fondly because it ended well, not because it started well.
Windows 95: OK Windows 98: Bad Windows 98 SE: OK Windows ME/2000: Bad Windows XP: OK Windows Vista: Bad Windows 7: OK Windows 8: Bad Windows 10: OK Windows 11: Bad